Why Should I Switch IT Providers?
If your current IT provider isn't delivering, you have every right to change. DM1 explains the signs your IT provider has stopped working for you, and how a managed handover works for Perth businesses.
Talk to DM1 TodayView Our ServicesSigns Your IT Provider Is Letting You Down
Most Perth small businesses don't switch IT providers because they're afraid of the change, not because they're happy. If any of the following sound familiar, it's time to have a conversation with DM1.
The Most Common Complaints DM1 Hears
"It takes days to get a response"
If your IT provider takes 24 to 48 hours to acknowledge a support request and longer to resolve it, that's not managed IT, that's reactive helpdesk. DM1 provides same-day response for most issues.
"They fix things but nothing ever gets properly set up"
A provider who only reacts to problems is not managing your IT. DM1 starts with a proper baseline assessment and implements proactive monitoring and maintenance.
"They can't explain what they're doing or what you're paying for"
If your current provider sends invoices you can't interpret, DM1 provides plain-English monthly reporting and clear flat-rate pricing.
"You only hear from them when you call"
Your IT provider should be contacting you about things they've spotted. DM1 monitors your environment and alerts you proactively.
"They're not managing your Microsoft 365 tenant properly"
Many IT providers configure Microsoft 365 initially and never revisit it. DM1 actively manages your tenant ongoing.
"They charge by the hour, so every call costs money"
Hourly billing creates a conflict of interest. DM1 uses flat-rate monthly pricing so we're incentivised to prevent problems, not react to them.
How a Managed IT Handover Works
DM1 Onboards Without Disruption
DM1 contacts your current provider to arrange access handover. In most cases, businesses are fully onboarded to DM1 within one to two business days with zero downtime.
Full Environment Assessment
DM1 conducts a complete IT health check. Microsoft 365 tenant, devices, network, security settings and backup. We document everything your current provider should have documented.
Month-to-Month from Day One
DM1 runs on month-to-month agreements. If you're in a contract with your current provider, DM1 can begin the onboarding process now and assume full management at the point your contract ends.
What DM1 Typically Finds After a Provider Switch
Ready to Switch IT Providers? Talk to DM1
DM1 manages IT transitions for Perth businesses every month. Call (08) 6202 6012 or send a message, we'll explain exactly how a handover works for your situation.
Contact DM1 Today(08) 6202 6012