Privacy Policy

How DM1 collects, uses, and protects your personal information

DM1 Business Technology Solutions
ABN: 34 439 346 046
Phone: (08) 6202 6012
Email: support@dm1.com.au
Website: dm1.com.au

Last updated: March 2026

1. Our Commitment to Your Privacy

DM1 Business Technology Solutions (“DM1”, “we”, “us”, “our”) is committed to protecting the privacy of our clients, website visitors, and contacts. This Privacy Policy explains how we collect, use, hold, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We may collect the following types of personal information:

Name, business name, and contact details (phone, email, address)
Information you provide through our website contact form or enquiries
Technical and billing information required to provide IT services
Microsoft 365 tenant and user account information, where we are engaged as your IT provider
Website usage data collected via cookies and analytics tools (see Section 7)

We only collect personal information that is reasonably necessary for our business functions.

3. How We Collect Personal Information

We collect personal information:

Directly from you when you contact us, complete our website enquiry form, or engage our services
Through our managed IT service delivery, including support tickets and remote access sessions
From publicly available sources where relevant

Where practicable, we will collect personal information directly from you.

4. Why We Collect and Use Your Information

We collect and use personal information to:

Respond to your enquiries and provide quotes or proposals
Deliver managed IT support, Microsoft 365 administration, cybersecurity, and other services you have engaged
Communicate with you about your services, invoices, and support requests
Comply with legal and regulatory obligations
Improve our services and website

We will not use your personal information for any purpose that is not related to the reason it was collected, without your consent.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose personal information to:

Our third-party service providers (such as Microsoft, Dicker Data, and support tooling vendors) where necessary to deliver services to you
Our professional advisors (accountants, lawyers) on a confidential basis
Regulatory bodies or law enforcement agencies where required by law

Where we engage third parties, we take reasonable steps to ensure they handle your information in accordance with the Australian Privacy Principles.

6. Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, and disclosure. Personal information is stored securely, including within Microsoft 365 environments with appropriate access controls applied.

When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This information is collected in aggregate and does not personally identify you. You can disable cookies in your browser settings, though this may affect site functionality.

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, out of date, or incomplete. To make a request, contact us at support@dm1.com.au. We will respond within a reasonable time (generally within 30 days).

We may decline access in limited circumstances permitted by the Privacy Act, and will explain our reasons if we do so.

9. Complaints

If you believe we have not handled your personal information in accordance with this Policy or the Australian Privacy Principles, please contact us at support@dm1.com.au. We will acknowledge your complaint and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The current version will always be available at dm1.com.au/privacy-policy. We encourage you to review this page periodically.

Continued use of our website or services after any changes constitutes acceptance of the updated Policy.

11. Contact Us

For any privacy-related questions, access requests, correction requests, or complaints, please contact:

DM1 Business Technology Solutions
ABN: 34 439 346 046
Email: support@dm1.com.au
Phone: (08) 6202 6012
Website: dm1.com.au